Cardholder Frequently Asked Questions

1. What is a We Financial Visa Prepaid Card?

It is a reloadable prepaid card that you can load funds to over and over again.  Your spending is limited to the amount of money you load on your card, less the applicable fees outlined in the Schedule of Fees and Limits. You can use your card anywhere Visa is accepted, including online and at any ATM displaying the Visa/Plus logo

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2. How is the We Financial Visa Prepaid different than a credit card?

It is a prepaid card, which means you need to load money to your Card in order to use it. It does not offer a line of credit like credit cards, and because no credit is granted and no payments are required, this Card does not build credit history.

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3. How do I get a We Financial Visa Prepaid card?

You can get a temporary card at Northern, NorthMart, Valu Lots and select Giant Tiger stores. You'll need 2 pieces of ID (government-issued and one photo). We will mail your permanent We Financial Visa Prepaid chip card to you within 3 weeks, personalized with your name. Make sure that you activate this card as soon as you receive it.

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4. Do I need to activate my We Financial Visa Prepaid card?

For your convenience your temporary We Financial Visa Prepaid card will be automatically activated when you load funds on your card. However, your permanent EMV Chip card will need to be activated by you, either by signing up at wefinancial.ca and going to “Activate my card” or by calling us at 1-855-887-3946.  You will be asked to create a PIN (if you have not already done so) when you activate your card.

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5. Why are there two cards, temporary and permanent?

Your temporary Instant Issue We Financial Visa Prepaid card allows you to use your card immediately. In the meantime, we will be issuing a permanent personalized card with your name embossed on it. It might take up to 3 weeks to arrive by mail Make sure that you activate this card as soon as you receive it.  Once you have activated your personalized card, your temporary card can no longer be used and should be destroyed.

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6. Do I need a Personal Identification Number (PIN)?

Yes, a PIN is required for your day to day purchases and  at ABMs/ATMs. You will need to create your own PIN (four digits) at wefinancial.ca any We Financial location or by calling 1-855-887-3946 and following the prompts. Please note that we do not keep a record of your PIN, however you may reset your PIN by calling the IVR (fees may apply) or go to the We Financial website.

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7. How does my We Financial Visa Prepaid card work?

You can use it anywhere that Visa cards are accepted; in stores, online or over the phone. Because it is a prepaid card, spending is limited to the amount of money you load on your card less applicable fees outlined in the Schedule of Fees and Limits. Each time you use your card, the purchase amount is automatically deducted from your card balance.

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8. Are there any fees associated with my We Financial Visa Prepaid card?

Yes, all applicable fees are outlined in the Schedule of Fees and Limits, and can also be found at wefinancial.ca.

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9. How do I load money onto my We Financial Visa Prepaid card?

a. You can load a cheque, cash or complete a card to card transfer at any We Financial location.
b. Direct Deposit. Visit any We Financial and we will provide you with your Direct Deposit Account Number. The store clerk can assist you by providing your Direct Deposit Account Number, assist you in calling Service Canada or help you complete the form that we will then forward to the Government ("Government" refers to Federal, Provincial, or Municipal agencies that provide some form of Direct Deposit payments) on your behalf. Please note however, that we are unable to track your enrollment if you use any other registration methods. The first direct deposit to your We Financial Visa Prepaid card may take up to three months after the Government receipt of your completed enrollment form. Until then, you will continue receiving your government payments by cheque.
c. Payroll. If your employer has a direct deposit payroll program, you may be able to enroll for direct payroll deposit. Please verify with your employer to see if they offer direct payroll deposit and visit the We Financial services counter to obtain your Direct Deposit Account Number and enrollment form if they do.

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10. Is there a limit to the amount of money I can load or spend to and from my We Financial Visa Prepaid card?

Yes, there are load and spend limits that apply to your card. Please refer to the Schedule of Fees and Limits.

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11. Can I withdraw cash from an ABM/ATM using my We Financial Visa Prepaid card?

Yes. Your card is accepted at ABMs/ATMs with the Visa/Plus logo, subject to the fees outlined in your Schedule of Fees and Limits. Withdrawing cash may be subject to additional ATM fees by the ATM provider.

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12. How do I log in to the We Financial Visa Prepaid card website?

The first time you visit wefinancial.ca click on the link that says "Sign in" and follow the instructions to create a user name and password. Once you have set these up, you can use them to log in to the website in the future.

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13. How do I check the balance of my We Financial Visa Prepaid card?

  • You can call the number shown on the back of your card (1-855-887-3946), subject to the fees outlined in your Schedule of Fees and Limits
  • Also, when you complete a cash withdrawal at an ABM/ATM your transaction receipt will display your remaining balance. Subject to the fees outlined in your Schedule of Fees and Limits
  • Log into your account at wefinancial.ca
  • Sign up for free Email alerts at your store or online at wefinancial.ca
  • Sign up for free SMS Text Alerts at your store or online at wefinancial.ca. Check with your cellular provider as they may charge a fee for receiving web-based text alerts.

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14. How do I make a purchase with my We Financial Visa Prepaid card?

Be sure to know your card balance before you shop as most merchants cannot determine it for you. Swipe your card through the PIN pad and then sign the receipt. Each time you use your card the purchase amount and any applicable fees are automatically deducted from your card.

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15. What if I change my mind and want to cancel a purchase?

If the merchant cancels a transaction at your request it may take up to 15 days for the authorization hold to be removed from your card. If you return an item and the merchant credits your We Financial Visa Prepaid card it may take up to one week before the credit is reflected on your card.

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16. Are there any special types of transactions I should know about before I shop?

Yes. Please keep the following scenarios in mind:
Gas stations – Consider paying the attendant inside and signing for the exact amount of the charge and collect the receipt. Paying at the pump may cause a hold of extra funds in excess of your purchase.
Restaurants – Make sure you have enough funds to cover any added tip.
Hotels – They may put a hold on the amount of your estimated bill making that amount unavailable for other purchases. When you check out, the held funds may take several days to be removed.
Auto rentals – You may use your card for final payment of a rental card bill but a credit card may be necessary to reserve a rental car.
Paying bills – You can use your card to pay just about any one-time or recurring bill.
Returning purchases - Store return purchase policies may vary. You may receive a credit to your card a cash refund or even a store credit. A credit to your account may take up to one week to process before it’s available for use.
Partial payment - If your available positive balance is not sufficient to cover the full transaction amount, some merchants may also permit you to use your card to make a partial payment for your purchase. You will be required to pay for the rest of the transaction amount by other means.

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17. What if my We Financial Visa Prepaid card is declined?

Your card’s available balance is probably less than the purchase amount. If this is the case, you may inform the merchant of the remaining balance on your card and use another form of payment to pay the difference. This is subject to the policy of the merchant. Also, please be aware of the special type of transactions listed above. For online transactions, the information you have entered may not match the information on your card profile. Finally, your card may have expired. Check the expiry date printed on the front of your card.

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18. Does the We Financial Visa Prepaid card have an expiration date?

Yes. The card expires on the date printed on the front of your card. If still active a replacement card will be mailed prior to the expiry date on your current card. When your card expires you will not lose your right to access any balances on your card but will be required to either activate a replacement card or request a cancellation of your card.

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19. Can I cancel my card prior to the expiry date?

Yes. You may cancel your card by requesting this when you visit any We Financial location. If you cancel your card, any funds remaining on your card minus applicable fees will be returned to you by cheque. Please check your cardholder agreement for details. The return of funds will be processed by We Financial Head Office and may take a number of weeks.

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20. What should I do if my We Financial Visa Prepaid card is lost or stolen?

You must inform We Financial by calling 1-855-887-3946 or by visiting a We Financial location. You will be asked to provide your personal information as well as your card number. Once you have notified We Financial, your card will be replaced. You are responsible for any transactions that may occur prior to your card being reported. You are also responsible for any transactions where your PIN has been used. Note that a replacement card fee will apply, see Schedule of Fees and Limits.


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21. Can the We Financial Visa Prepaid card ever have a negative balance?

Your card is prepaid meaning it will only authorize when enough funds exist on your card to cover your purchase. However, your card may go into a negative balance due to some transactions and associated fees, so it is your responsibility to ensure there are always sufficient funds on your card for these transactions.

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22. Can I have more than one We Financial Visa Prepaid card or get We Financial Visa Prepaid card for my family members?

You may only have one We Financial Visa Prepaid card in your name. Other family members can apply for an additional card, which means they will have their own We Financial Visa Prepaid card and access to your funds. There is a maximum of four additional cards linked to the main card. Another option is for your family members get their own We Financial Visa Prepaid cards accessing only their own funds and you can use “card to card transfer” to transfer funds from your card to theirs.

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